Form of payment
• Credit Cards
GTT accepts MasterCard, VISA, Discover Card and American Express as a form of payment
for most major carrier agreements. Certain carriers may have some credit card restrictions
based on the type of fare being purchased.
• Agency Checks
Agency checks being sent for payment should reach the ticketing office by the specified
due date. When faxing check copies or credit card authorization forms for last minute
purchases, please inform the ticketing location by email or phone that the fax has
been sent and that you get an acknowledgement that the payment has been received.
If payment is not received by the due date, the booking will be cancelled automatically.
Fee's & Penalties: Changes, Cancellations & Refunds
Carrier imposed penalties will vary by carrier and by destination. In addition to
the airline penalty, GTT reserves the right to charge a $50 service fee for any
change, cancellation or refund made to any reservation that has been ticketed.
In addition to normal cancellation/refund and change fees, the airline might charge
a no-show fee on top of the penalties if the ticketed reservation is not cancelled
prior to the travel date.
Agency Bookings
For net airfares or published international airfares, travel agents can create their
own reservations in Amadeus, Apollo, Sabre or Worldspan and release the record over
to GTT for pricing and ticketing. Name changes are not allowed after a booking is
confirmed and travel agents or their customers will be responsible for any penalties
or fees associated for correcting misspelled names. To avoid spelling errors check
the names against the passenger's passport.
Upon completion of a booking or changes made to an existing booking, GTT will email
an itinerary to the travel agent for their review. "Agents must review the itinerary
and report any errors to GTT within twenty four hours of receipt of the email".
Failure to do so will release GTT from all responsibility for errors not reported
within the 24 hours and the agent will be responsible for all applicable change
penalties and/or service fees.
GTT can hold a net fare booking for no more than 7 days. Published airfares usually
require that the ticket be purchased on the same day. (All net fares and commissions
are subject to change without notice and are not guaranteed until ticketed).
Fare Quotes
The net fares shown in our site do not include any taxes, security fees or fuel
surcharges. Some net fares may include a cash payment discount and the fare amount
will increase by 4% if purchased with a credit card. Some carriers net fares may
include a cap on the amount of your markup. Commissions for published airfares can
be found below the net fare display with specific percentage amounts by carrier
and booking class. (All net fares and commissions are subject to change without
notice and are not guaranteed until ticketed).
Shipment of documents
Unless otherwise requested, all electronic ticket receipts, and paper tickets for
travel more than 14 days from departure, will me sent by regular mail. Other options
for ticket delivery are:
1. Delivery by DHL express service at a charge of $20 using the GTT account.
2. Delivery by FedEX, UPS, or DHL charged to your agency's or customer's account.
Commission Payments
Commission checks are issued and distributed from the Dallas offices. Travel agents
should receive the checks within two to three weeks after the tickets are issued.